Privacy Policy

Last Updated: August 11, 2026

At K-9 Kingdom (https://www.k-9kingdom.com), protecting your privacy and ensuring the security of your personal and pet information is a top priority. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website and services.

1. Information We Collect

To manage reservations, care for your pets safely, and process payments, we collect personal and pet-related details directly from you when you submit a form or book a service on our website:

  • Personal & Contact Details: Name, email address, phone number, physical address, emergency contact information, and optional employer information.
  • Pet Details: Comprehensive pet health, medical, behavioral, dietary, and vaccination records required to ensure safe care at our facility.
  • Payment Data: Billing name, billing address, and payment card details submitted when paying for services online.

2. How We Use Your Information

We use the information collected to:

  • Schedule and manage boarding, daycare, grooming, and training reservations.
  • Contact you or your designated emergency contacts regarding your pet’s stay or medical emergencies.
  • Process secure online payments for services.
  • Send important account notifications, booking confirmations, and promotional updates or newsletters.

3. Third-Party Services & Software

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted third-party service providers that help us run our website and operations:

  • DogBizPro: Our core booking software used to store account profiles, process reservation requests, and keep pet records organized.
  • Authorize.net: Our payment processor used to securely handle online credit card transactions. Your full payment card information is encrypted and processed directly through Authorize.net’s secure gateway; K-9 Kingdom does not store raw credit card credentials on our website server.
  • Falkon SMS: Our text messaging provider used to send automated booking reminders, reservation updates, and health or behavior updates about your dog.
  • Spark: Our email service provider used to deliver digital communications, newsletters, and promotional updates.

4. Cookies & Site Tracking

Our website uses cookies to support site functionality and enhance your user experience. Browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer.

5. Data Retention & Security

We maintain physical, technical, and administrative measures to safeguard the information we collect online. Personal and pet profiles are maintained as long as your account remains active or as needed to provide services, comply with accounting regulations, and maintain legal records.

6. Communication Preferences

Text Messages (SMS): You can opt out of receiving updates from Falkon SMS at any time by replying “STOP” to any text message you receive from us.

Email: You can opt out of email newsletters sent via Spark by responding to us and we will either Inactivate your account or adjust email addresses on file if you want to stay Active.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

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